Initial Consultation
We meet to discuss your particular needs and how our expert consultants can help.
Learning Phase
Our consultants directly observe your current process, and identify the relevant variables that affect it.
System Mapping
We create a flowchart that describes the influences, procedures, and outcomes of your process. This identifies the conditions you operate under, the methods you use, and the outcomes of your efforts.
Macro Optimization
This phase looks at the big picture. It aligns the actions of your team with the outcomes you want.
Micro Optimization
Here, we improve the little steps. The factors that affect individual performers and tasks. How can we make it easier? How can we save time, effort, and cost? Can we reduce errors?
Performance Metrics
It’s not enough to improve. You have to know how much. We design and implement empirical measurements that quantify exactly what you need to know. This is the most difficult and important service we provide.
How can we help you?